Terms of Service

1. Acceptance of Terms

By accessing and using the Torniq website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service constitute a legally binding agreement between you and Torniq regarding your use of our website, products, and services.

2. Description of Services

Torniq provides an e-commerce platform for the sale of turbo jet blowers and related products. Our services include:

• Online product catalog and ordering system
• Customer support and technical assistance
• Order tracking and delivery services
• Product warranties and after-sales support

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Orders and Payment

When you place an order, you agree to provide accurate billing and shipping information. All orders are subject to:

• Product availability and stock confirmation
• Credit verification and payment authorization
• Our right to refuse or cancel orders at our discretion
• Applicable taxes and shipping charges

Prices are subject to change without notice. We accept major credit cards and other payment methods as displayed during checkout.

Order confirmation does not guarantee product availability. We will notify you if any items are unavailable.

4. Shipping and Delivery

We strive to process and ship orders promptly. Shipping terms include:

• Processing time: 1-3 business days
• Delivery timeframes are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• Additional charges may apply for expedited shipping

We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

5. Returns and Refunds

Our refund policy is designed to ensure product quality while maintaining operational efficiency. Refunds are strictly limited to:

• Faulty Products: Items that do not function as intended due to manufacturing defects
• Damaged Products: Items that arrive damaged due to shipping or handling issues
• Missing Components: Products that arrive with missing essential parts or accessories

Refund Eligibility Requirements:

• 7-Day Reporting Window: Issues must be reported within 7 days of receiving your product
• Proof of Defect Required: Clear documentation (photos/videos) of the fault or damage must be provided
• No Physical Returns Required: You may keep the product - no need to ship anything back to us
• Email Request Required: All refund requests must be submitted via email to help@torniq.com
• Valid Purchase Verification: Must have a valid order confirmation and proof of purchase
• Full Refund: Receive a complete refund of your purchase price to your original payment method
• Processing Time: Refunds are processed within 3-5 business days of approval

Refund Process for Faulty/Damaged Products:

1. Email help@torniq.com within 7 days of receiving your product
2. Provide clear photos or videos showing the fault or damage
3. Include your order number and description of the issue
4. We verify the defect and your purchase within 24 hours
5. Upon approval, refund is processed to your original payment method
6. Refund appears in your account within 3-5 business days

Important Conditions:

• No Satisfaction Refunds: Refunds are not available for change of mind, buyer's remorse, or general dissatisfaction
• User Error Exclusions: Damage caused by misuse, improper installation, or user error is not covered
• One Refund Per Customer: Each customer is eligible for one refund per product purchase
• Direct Purchase Only: Refunds are only available for purchases made directly through our website
• Fraud Protection: We reserve the right to refuse refunds for suspected fraudulent activity

What is NOT Covered:

• Change of mind or buyer's remorse
• Product not meeting personal expectations
• Damage caused by misuse or improper handling
• Normal wear and tear
• Cosmetic damage that doesn't affect functionality

For questions about our refund policy or to report a faulty/damaged product, please contact our support team at help@torniq.com with detailed documentation of the issue, or visit our Returns page for more information.

6. User Conduct

You agree not to use our services for any unlawful purpose or in any way that could damage our business. Prohibited activities include:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting harmful or malicious code
• Attempting to gain unauthorized access to our systems
• Interfering with other users' experience

We reserve the right to terminate access for users who violate these terms.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Torniq or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without express written permission.

The Torniq name and logo are trademarks of our company and may not be used without permission.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Limitation of Liability

To the fullest extent permitted by law, Torniq shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

10. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including breach of these terms.

Upon termination, your right to use our services will cease immediately. All provisions that by their nature should survive termination shall survive.

You may discontinue use of our services at any time.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Your continued use of our services after any changes constitutes acceptance of the new terms.

We encourage you to review these terms periodically for any updates.