Returns & Refunds Policy
Quality assurance for faulty or damaged products
Important Notice
⚠️ NO RETURNS ACCEPTED - Products cannot be returned for any reason.
Refunds are ONLY available for products that arrive faulty or damaged. All sales are final for products in working condition.
Refund Policy for Defective Products
We only provide refunds for products that arrive faulty or damaged. If your Torniq Turbo Jet Blower has manufacturing defects or was damaged during shipping, you may be eligible for a refund within 7 days of delivery.
Important: Proof of defect or damage is required for all refund requests.
Refund Process for Faulty/Damaged Products
Contact Us
Start a live chat within 7 days with your order details and description of the defect.
Provide Proof
Submit clear photos or videos showing the defect or damage as evidence.
Review & Approval
We'll review your case and approve eligible refunds within 24-48 hours.
Refund Processed
Approved refunds are processed to your original payment method within 3-5 business days.
Refund Eligibility Requirements
Faulty or Damaged Only
Product must have manufacturing defects or shipping damage.
7-Day Window
Must report defects within 7 days of receiving the product.
Proof Required
Clear photos or videos showing the defect or damage.
Valid Purchase
Must have valid order confirmation and proof of purchase.
What's NOT Covered
Change of Mind
No refunds for products you simply don't want anymore.
User Damage
Damage caused by misuse, accidents, or normal wear and tear.
Late Reports
Defects reported after the 7-day window has expired.
No Proof
Claims without adequate photographic or video evidence.
Defective Product Refund Timeline
Day 1
Report defect via live chat
Day 1-2
Submit proof of defect
Day 2-3
Case under review
Day 3-4
Decision & approval
Days 5-9
Refund processed
Important Information
No Physical Returns Required
For approved defective product refunds, you may keep the faulty item. We do not require physical returns.
Refund Method
All approved refunds will be processed to the same payment method used for the original purchase. Please allow 3-5 business days for the refund to appear in your account.
One Refund Per Customer
Each customer is eligible for one refund per product purchase. Multiple refund requests for the same order will not be processed.
Final Sale Policy
All sales are final. Refunds are only provided as a quality assurance measure for genuinely defective or damaged products.
Need to Report a Defective Product?
If your product arrived faulty or damaged, start a live chat with our support team within 7 days with proof of the defect.